Question 1

What is AustracCheck?

Accepted Answer

AustracCheck is a compliance workspace tool for Australian real estate agencies. It provides document templates, checklists, trackers, reminders and an audit log. It is not a law firm, not a compliance service, and does not file anything with any regulator. Every compliance decision is made by your agency.

Question 2

Does AustracCheck give legal advice?

Accepted Answer

No. AustracCheck does not provide legal advice. Nothing on the platform, in any generated document, or in any email we send is legal advice. If you need advice on how the AML/CTF Act or any other law applies to your agency, consult a qualified Australian legal practitioner.

Question 3

Does AustracCheck submit anything to AUSTRAC or any other regulator?

Accepted Answer

No. AustracCheck does not submit, lodge, or file any document with AUSTRAC, the Australian Business Register, or any other authority. Any form or report that needs to be lodged must be lodged by your agency through the regulator's own channels.

Question 4

Does AustracCheck verify customer identity?

Accepted Answer

No. AustracCheck's scan mode collects identity documents and a selfie for your review, but it does not verify identity in a legally binding way. Your agency is responsible for reviewing the collected documents and making the identity verification decision.

Question 5

Are AustracCheck's sanctions checks a substitute for formal screening?

Accepted Answer

No. AustracCheck runs supplementary checks against publicly available sanctions lists (such as the DFAT Consolidated List and the UN Security Council Consolidated List). These checks are informational. They are not a substitute for a commercial sanctions screening provider if your risk profile requires formal screening.

Question 6

What does the readiness score on the dashboard mean?

Accepted Answer

The readiness score measures the proportion of setup tasks you have completed through the platform. It is a progress indicator, not a legal compliance certification. A score of 100 does not mean your agency is legally compliant. Compliance is determined by the law and the regulator.

Question 7

Who is responsible for compliance decisions when using AustracCheck?

Accepted Answer

Your agency is. AustracCheck is a workspace tool. Every regulatory decision made through or alongside the platform — customer due diligence outcomes, sanctions and PEP assessments, suspicious matter report filings, record retention, staff training, and responses to regulator queries — is your agency's decision.